Terms of Service

Welcome to Don’t Mind If We Do LLC, DBA Lucky Lady Paper (“Don’t Mind If We Do LLC”, “Lucky Lady Paper” “us”, “we”, or “our”)! We can’t wait to bring beautiful design to your life!

We provide service to you subject to the following Terms of Service, which may be updated by us from time to time without specific notice to you. Please read these Terms of Service carefully before using luckyladypaper.com (the “Website” or the “Service”).

These Terms of Service apply to all visitors and users of the Website. By using and/or visiting the luckyladypaper.com website, you consent to both these Terms of Service and our Privacy Policy. Certain parts of the Service and/or Privacy Policy may set out additional terms or guidelines, all of which are incorporated by reference into these Terms of Service. We cannot and will not be liable for any loss or damage arising from your failure to comply with any provision of these Terms of Service.

These Terms of Service contain an arbitration and class action waiver provision in the Dispute Resolution section below that impacts your rights under these Terms of Service and with respect to any disputes between you and Don’t Mind If We Do LLC, DBA Lucky Lady Paper or our affiliates.

If you have any questions about these Terms of Service, please contact us at [email protected]

Your Satisfaction is Important to Us

We provide online tools for you review your order before submission. For certain products, we also provide online tools for you to provide personalization details to us. Please review your order and personalization details carefully, including your shipping address, before purchase as it is your responsibility to ensure the accuracy of these details on your order.

We also offer proofing services for certain of our products whereby a professional designer will personalize the design for you. Prior to sending your personalized order to print, we will send an exact digital proof of your personalized design to you. Please triple check your digital proof to make sure wording, address, spelling, dates, or any other text errors or color preference are accurate. We will try to look out for these things, but you, the customer are ultimately responsible for reviewing and approving your order and your digital proof. Should you miss any errors on your digital proof, even if the error was caused by us and give us your approval to print, you are responsible for any errors that are printed on your design.

When proofing services are provided, we provide only three proofs to allow for any changes unless otherwise stated in accordance with the applicable service. We ask that you carefully review your proofs, as additional proofs and design work will incur a fee.

Due to the custom nature of the products sold on this website, we do not give full refunds, nor do we accept returns. If there is a problem with your order and it is our fault, we will reprint your order and ship it quickly to you. Your satisfaction is important to us, so if you are unhappy with your order for any reason, please contact us to go over your options.

Colors, contrast, brightness and resolution vary from screen to screen, so it is impossible for us to guarantee the exact color you see on your screen. Because of this, your prints may look somewhat different than what you saw on your screen at no fault to us. In general, colors do tend to print our darker than they look on most screens because screens are backlit whereas paper is not. If you are concerned with this, you may request to have a hard copy proof of your design printed and mailed to you for your review in person before printing your full order. We also have hard copy generic samples which you can purchase before placing a customized order so that you can see and feel all of the different paper choices and the quality of the printing in person before you place your order.

Real foil orders: Some very minor shifting of the foil does naturally occur during the printing process and there is no way to avoid this. Unless the shifting is greater than 1/16th of an inch, we do not give refunds, nor do we offer free reprints if some of this natural shifting has occurred on your prints.

Cancellations

Personalized Designs: Once your purchase is completed, you may attempt to cancel it before you have received your personalized design proof. We typically begin work right away but if we have not yet begun to work on your personalized design proof at the time of your cancellation request, we will provide a refund to the original credit card used.

Once we have begun work on your personalized design proof, we do not offer full refunds if you decide to cancel your order. Depending on the amount of work already completed for you, we may offer a partial refund.

Once you have given your approval to print your order, we typically begin the printing process right away; therefore, we cannot make any further revisions to the design, nor can we cancel printing it. Depending on the amount of work already completed at the time of your request, we may be able to offer some of your requested changes and/or a discounted reprint and/or a partial refund. Decisions about this is at our sole discretion.

Rules of Conduct

The following Rules of Conduct apply to your use of the Website and our other services, and to any User Submissions. You agree not to use the communication systems provided by the Website for any commercial solicitation purposes, including without limitation to solicit, for commercial purposes any users of the Website. In addition, when using our Website or other services, you may not:

Provide false or deceptive information, impersonate any person or entity, or misrepresent your affiliation with a person or entity;
Upload, post, email or otherwise transmit anything that is libelous or defamatory, pornographic, sexually explicit, harmful, threatening, abusive, harassing, tortious, unlawful, plagiarized defamatory, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable or offensive in any way;
Infringe or violate any patent, copyright, trademark, trade secret or other property right;
Breach a duty of confidentiality by which you are bound due to a contractual or fiduciary relationship (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
Breach of any person’s privacy or publicity rights, a misrepresentation of facts, or hate speech;
Violate or encourage others to violate any applicable law, statute, ordinance or regulation;
Upload or promote software or services that deliver unsolicited e-mail or other communications; or
Upload anything that contains a virus, Trojan horse, worm, time bomb, cancelbot or other harmful programming routine.
You may not, except with prior written authorization from Don’t Mind If We Do LLC, or in a specially designated area, use the Website to:

Engage in commercial activities within Don’t Mind If We Do LLC;
Use Don’t Mind If We Do LLC content to engage in commercial activities;
Use Don’t Mind If We Do LLC’s website or content to promote any product or service of anyone who competes with Don’t Mind If We Do LLC;

Harm minors in any way;
Solicit personal information from anyone under 18;
Allow usage by others in such a way as to violate Don’t Mind If We Do LLC’s Terms of Service.

Our Intellectual Property Rights

All content on the Website, including without limitation, the text, code, fonts, graphics, designs and photos created by and for us, interactive features (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to Don’t Mind If We Do LLC, DBA Lucky Lady Paper, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Content on the Website is provided to you “AS IS” for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purpose whatsoever without the prior written consent of Don’t Mind If We Do LLC or as expressly provided herein. Don’t Mind If We Do LLC reserves all rights not expressly granted in and to the Website and the Content contained therein.

The Don’t Mind If We Do LLC Website is © 2013-, Don’t Mind If We Do LLC – All Rights Reserved. No portion of the Website may be copied, reproduced, transmitted, derived, or otherwise used for any purpose without the prior written permission of Don’t Mind If We Do LLC. You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, for any commercial purposes. If you download or print a copy of any portion of the Content for personal use, then you must maintain all applicable copyright and other proprietary notices. You agree not to circumvent, disable or otherwise interfere with any security related features of the Website, or with any features that prevent or restrict use or copying of any Content.

Intellectual Property and Ownership

Lucky Lady Paper respects the intellectual property of others, and we ask our users to do the same. Thus, you must not request any art commission that contains copyrighted material belonging to others, or any material that infringes the intellectual property right of others, without obtaining the holder’s prior written consent. We reserve the right, in our discretion, to cancel any art commission if we believe it may infringe any right of a third party, and/or to terminate the account of any user that we reasonably believe may be infringing our or any third party’s rights.

Modifications to the Website; Inaccuracy Disclaimer

Don’t Mind If We Do LLC reserves the right to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice to you at any time. Don’t Mind If We Do LLC shall not be liable to you or to any third party for any modification, suspension or discontinuance of any part of our Website. This includes, but is not limited to, discontinuance of products and modification of prices.

This Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. The information on the Website does not constitute a binding offer to sell products described on the Website. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. In the event a product is listed at an incorrect price or a promotion is incorrectly applied, we have the right to refuse or cancel orders placed, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.

Termination

Don’t Mind If We Do LLC may, in our sole discretion and without prior notice, immediately terminate your Don’t Mind If We Do LLC account and access to the Website and any other Don’t Mind If We Do LLC. Cause for such termination shall include, but not be limited to: (a) breach or violation of any of these Terms of Service, and/or other incorporated agreements or guidelines; (b) request by any law enforcement or government agency; (c) request of the account owner or its authorized agent; (d) extended period of inactivity; (e) engagement by you in fraudulent or illegal activities; and/or (f) nonpayment of any fees owed by you in connection with the Website or any other Don’t Mind If We Do LLC product. Termination of your Don’t Mind If We Do LLC account will include: (a) removal of access to all pages within the Website; (b) deletion of your password and all related information, files and materials, including User Submissions or Designs associated with or inside your account (or any part thereof); and (c) barring of further use of the Website. Further, you agree that Don’t Mind If We Do LLC shall not be liable to you or any third party for any termination of your account, any associated email address, or access to the Website.

Warranty Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THE WARRANTY FOR ANY PURCHASED PRODUCTS, YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW: (A) YOU AGREE THAT YOUR USE OF THE WEBSITE SHALL BE AT YOUR SOLE RISK, (B) DON’T MIND IF WE DO LLC PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND (C) DON’T MIND IF WE DO LLC, AND ANY PARENT, SUBSIDIARY, AFFILIATE, DIRECTOR, OFFICER, EMPLOYEE, LICENSOR, DISTRIBUTOR, SUPPLIER, AGENT, RESELLER, OWNER, OR OPERATOR OF DON’T MIND IF WE DO LLC, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE AND YOUR USE OF IT.

DON’T MIND IF WE DO LLC MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE’S CONTENT OR THE CONTENT OF ANY SITES LINKED TO THIS SITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE.

DON’T MIND IF WE DO LLC DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY WEBSITE OR OTHER PROMOTION, AND DON’T MIND IF WE DO LLC WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Don’t Mind If We Do LLC OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.

Limitation of Liability

IN NO EVENT SHALL DON’T MIND IF WE DO LLC, OR ANY PARENT, SUBSIDIARY, AFFILIATE, DIRECTOR, OFFICER, EMPLOYEE, LICENSOR, DISTRIBUTOR, SUPPLIER, AGENT, RESELLER, OWNER, OR OPERATOR OF DON’T MIND IF WE DO LLC, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT ON OUR WEBSITE OR IN ANY OF OUR PRODUCTS, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE OR VIA USE OF ANY OF OUR PRODUCTS.

THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. YOU SPECIFICALLY ACKNOWLEDGE THAT DON’T MIND IF WE DO LLC SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

The Website is controlled and offered by Don’t Mind If We Do LLC from its facilities in the United States of America. Don’t Mind If We Do LLC makes no representations that the Website is appropriate or available for use in other locations. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.

The Website may contain links to third party websites that are not owned or controlled by Don’t Mind If We Do LLC. Don’t Mind If We Do LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. By using the Website, you specifically release Don’t Mind If We Do LLC from any and all liability arising from your use of any third-party website.

Indemnity

You agree to defend, indemnify and hold harmless Don’t Mind If We Do LLC, and any parent, subsidiary, affiliate, director, officer, employee, licensor, distributor, supplier, agent, reseller, owner, or operator of Don’t Mind If We Do LLC, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Website; (ii) your violation of any of these Terms of Service; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your User Submissions or Designs caused damage to a third party. This defense and indemnification obligation will survive these Terms of Service and your use of the Website.

Ability to Accept Terms of Service

You affirm that (i) you are either 18 years of age or older, an emancipated minor, or possess legal parental or guardian consent to enter into this agreement, (ii) that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and (iii) you understand and will comply with all of these Terms of Service.

Don’t Mind If We Do LLC is not intended for children under 13. If you are under 13 years of age, then please do not use the Don’t Mind If We Do LLC Website.

Assignment

These Terms of Service, and any rights and licenses granted hereunder, may not be assigned, transferred, delegated, and sublicensed by you, but may be assigned, transferred, delegated, and sublicensed by Don’t Mind If We Do LLC without restriction.

General Terms

These Terms of Service are agreed in accord with the law of Texas, within the United States. You agree that any dispute related to our Website or other services must be brought in accordance with the dispute resolution procedures set forth below under the heading “Dispute Resolution”. We both agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms of Service. If any provision of these Terms of Service is deemed invalid, void or for any reason unenforceable, such term will be severed and will not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any term of this these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Don’t Mind If We Do LLC’s failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. Don’t Mind If We Do LLC reserves the right to amend these Terms of Service at any time in its sole discretion and without prior notice, which shall take effect upon posting to the Website. It is your responsibility to review these Terms of Service for any changes. Your use of the Website following any amendment of these Terms of Service will signify your assent to and acceptance of its revised terms. You agree that any cause of action arising out of or related to the Website must commence within one (1) year after the cause of action accrues; otherwise, such cause of action shall be permanently barred.

Violations of These Terms of Service

Please report any violations of the Terms of Service, including objectionable User Submissions or behavior, to [email protected] Please state the reasons for your concern and provide a copy or a link to the User Content, Design or, if appropriate, the behavior in question. Upon receiving such a report of a possible violation, Don’t Mind If We Do LLC in its sole discretion may investigate the matter and take such action as Don’t Mind If We Do LLC determines to be appropriate.

Updates to Terms of Service

These Terms of Service last updated September 10, 2020.

Website Access

Don’t Mind If We Do LLC grants you permission to use the Website as set forth in these Terms of Service, provided that: (i) your use of the Website as permitted is solely for your personal, noncommercial use; (ii) you will not copy or distribute any part of the Website in any medium without Don’t Mind If We Do’s prior written authorization; (iii) you will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose; (iv) you are of legal age to form a binding contract and are not a person barred by any laws from using the Website; and (v) you will otherwise comply with all terms and conditions of these Terms of Service. Don’t Mind If We Do LLC reserves the right to terminate a user’s access to the Website at any time in its sole discretion and without prior notice.

You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You may change your password at any time by updating your Account Profile page. In addition, you agree to immediately notify Don’t Mind If We Do LLC of any unauthorized use of your password or account or any other breach of security that you become aware of.

In order to access some features of the Website, you will have to create an account. You are not allowed to use another user’s account without their prior written permission. When creating your account, you must provide accurate and complete information. If any of your information changes, you agree to update your registration information as soon as possible. If Don’t Mind If We Do LLC suspects that your registration information is not complete, current, or accurate, or that you have otherwise violated these Terms of Service, then your account may be subject to suspension or termination, and you may be barred from using the Website.

You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” or similar technological devices or programs, that access the Website in a manner that sends more requests to our servers than a human can reasonably produce in any period of time by using a conventional on-line web browser. Notwithstanding the foregoing, Don’t Mind If We Do LLC grants the operators of public search engines permission to use spiders to copy materials from the Website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions either generally or in specific cases, in our sole discretion.

California Notice

If you are a user located in California: Pricing information is posted as part of the ordering pages for this site. If you have a question or complaint regarding the Service, please send an email to [email protected] The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by telephone at (916) 445-1254 or (800) 952-5210 or by mail at 1625 North Market Blvd., Sacramento, CA 95834.

Dispute Resolution

Subject to applicable law, these Terms and Conditions are governed by the laws of the United States (including the Federal Arbitration Act and other federal arbitration law) and the State of Texas, U.S.A., without regard to its principles of conflicts of law, and regardless of your location.

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND DON’T MIND IF WE DO LLC, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT DON’T MIND IF WE DO LLC AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THESE TERMS AND CONDITIONS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by this Agreement. The Consumer Arbitration Rules are available online. If the AAA is unable or declines to administer the arbitration, a court of competent jurisdiction may appoint the arbitrator. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances, or as otherwise required by the AAA. If the parties are unable to agree on a location, such determination should be made by the the arbitrator. The arbitrator’s decision will follow these Terms and Conditions and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of these Terms and Conditions, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms and Conditions will preclude you from bringing issues to the attention of federal, state, provincial, territorial or local agencies and, if the law allows, they can seek relief against us for you.

A party who intends to seek arbitration must first send a written notice of the dispute to the other party by electronic mail (“Notice”) to [email protected] The Notice must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice is received, you or Don’t Mind If We Do LLC may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Don’t Mind If We Do LLC must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.

If your claim is for $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the arbitration rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.